In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:
"KITCHEN" refers to the food outlet you wish to place an order with.
"NOHUNG/NOHUNG.COM / us" means the trading name of NOHUNG PVT LTD means NOHUNG, the trading name of NOHUNG PRIVATE Limited, a company registered in INDIA under the FSSAI number 1362999000460 whose registered office is at NO:3-8-181,CHANDRAPURI COLONY,HYDERABAD,TELANGANA 500081.
"Website" means NOHUNG.COM
These Terms and Conditions govern the sale of all goods by us and will form the basis of the contract between you and us. If you wish to place an order with us, our Website/Application will guide you through the ordering process. Before submitting your order to us, you will be given the opportunity to review and amend it. Please ensure that you have checked your order and that you have read these Terms and Conditions carefully before submitting it. If you are unsure about any part of these Terms and Conditions, please ask us for clarification.
Please be aware that the food may contain or come into contact with common allergens, such as dairy, eggs, wheat, soybeans, tree nuts, peanuts, fish, shellfish or wheat. We kindly request you to mention in the comment box if you are allergic to any items to ensure that you have a safe dining experience.
You are responsible for ensuring that the delivery address for your order is correct and unambiguous. We cannot guarantee a successful delivery if this condition is not met. If further specifications regarding your location are needed, it should be provided in the 'notes' section which will be provided while placing your order.
We will collect the order from the chosen kitchen and deliver your subscription food order within the requested date and time selected in the Subscription period.
We will collect the order from the chosen kitchen and deliver the order within 50 to 60 minutes from the time of order.
Note:Under 3 a) & b). Our riders will strive to deliver your order in the appointed time. However, unexpected delays may occur. Please be aware that Kitchens can occasionally be delayed in their preparation, which we are not liable for. Additionally, riders may get delayed due to bad weather or traffic conditions. We will do our best to notify you of any such delays.
We reserve the right to disable our delivery services temporarily due to factors out of our control, like weather conditions, driver availability or any other unforeseen circumstances. Items that are not available will not be displayed on our website but if for any reason, at the last minute an item/items is unavailable, you will be notified immediately and the order will automatically be cancelled so that you can choose another item to replace it and you can place a new order.
Upon arrival, the driver will attempt to make contact with you by ringing the doorbell or calling the provided phone number. If the call is not answered or the provided number is not available, and if contact cannot be made within 5 minutes, the driver will place the order in a safe place. If the food is not delivered to you in such a situation do reach out to us so we can help you with this issue. For verification purposes, you may be asked in person to confirm details about your order.
We do not sell, trade, or rent user's personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
We are not liable for the quality, quantity or packaging of the food you ordered. If something is missing or the kitchen got your order wrong, kindly contact them to rectify the issue and state your concern.
a) Subscription order Cancellation and Refund Policy.
If for any reason you choose to cancel your subscription order you may do so before 4 hours from the first subscription delivery time to receive the full subscription payment.
If you wish to cancel any particular day/days order, you can either choose to postponed the order to the next day on end of your subscription plan or if you with to cancel the particular day order you can cancel before 4 hours from the order delivery timing assigned for the same day.
If you wish to cancel or stop the order in-between the subscription, you will receive a pro-rated refund based on the remaining orders left in your subscription period.
If the order is cancelled beyond this time period as mentioned above, you will not be eligible for a full refund. The refund amount will be calculated on behalf of the kitchen and the percentage of deduction will be informed to the customer via email or phone within 24 hours of the order delayed cancellation.
b) Order Now Cancellation and Refund Policy.
You will be given a chance to cancel the order within 1 minute from the time of order and if you cancel the order within 1 minute you will be eligible for a full refund.
If you cancel the order after the order time limit as mentioned above (1minute) or after the order has been accepted by the kitchen you will not be eligible for the full refund.
In both a) & b) under 8) Refund Policy and Order Cancellation: the customer will be giving an option to choose the refund method. You can add the refund payment directly to your NOHUNG wallet account and the amount will be credited to your wallet account instantly. You can use the payment from your wallet for your next order.
If you wish to receive the amount back to you direct account you will receive the credited amount back to your original method of payment account within 4-7 business days.(note: refund process may take two to seven business day as per the bank procedure )
If for some reason you are unsatisfied with the quality of the food, you may reach out to us at firstname.lastname@example.org and we will try to reimburse you.( The refund amount will be calculated on behalf of the kitchen and will be informed to the customer via email or phone within 24hours )
Nohung Wallet allows for you to make hassle-free payments on our app directly instead of having to redirect to online payment options or having to fetch your credit card when you’re in a rush. You may load upto (5000) rupees onto your Nohung wallet.
All of your transactions with Nohung are secure and none of your transactions will go unauthorised with our 3D Secure Payment method which has a two-step verification process.
The copyright, trademarks, database right and other intellectual property right of any nature in all material contained on, in, or available through the Websites including all information, the Consent, logo, data, text, music, sound, photographs, graphics and video messages, the selection and arrangement thereof, and all source code, software compilations and other material (“Material“) is owned by or licensed to Nohung or its group companies. All rights are reserved. You cannot use, copy, edit, vary, reproduce, publish, display, distribute, store, transmit, commercially exploit or disseminate the Material without the prior written consent of Homey or the relevant group company or the relevant third party partner of Nohung.
In order to create an account with Nohung, you need to be at least 18 years of age. While registering with Nohung you will be required to provide basic personal information such as your name, age, phone number, e-mail address, and at least one mode of payment (you may choose between any valid online payment method or a credit card). Providing us with false information will lead to the suspension of your account and you will no longer be allowed to avail services from Nohung. You may only hold one account at a time with Nohung.
Coupons cannot be clubbed with any other discount or offer and only one coupon may be used per order. When you are placing your order you will be asked to enter your coupon code so as to avail the offer. The prices will be inclusive of taxes.
a. The following terms and conditions (Voucher may also be refferd as Special Offers/Gift Cards/Discount/Coupon),(Voucher Terms) will apply to all vouchers issued by NOHUNG PRIVATE Limited (NOHUNG).
b. Vouchers will also be subject to additional terms and conditions which are specific to each voucher (Specific Voucher Terms) which can be found via NOHUNG.COM , SOCIAL MEDIA (FACEBOOK NOHUNG,INSTAGRAM NOHUNG_,WHATSAPP) or specific published Nohung owned landing pages.
c. Unless otherwise stated in the Specific Voucher Terms, vouchers may only be used once.
d. Vouchers are valid online with participating KITCHEN only and subject to availability.
e. Only one voucher can be used per order.
f. Vouchers may only be redeemed on orders made through NOHUNG website or app.(APP COMING SOON)
g. Vouchers are limited to one per registered NOHUNG online customer account. Only one registered NOHUNG online customer account may be created per individual.
h. The voucher expiry date is published and NOHUNG will not accept the voucher after this date. NOHUNG is entitled to refuse to accept any vouchers regardless of expiry when the number of redemptions made per voucher has been reached. The maximum number of redemptions for each voucher usage is nominally 1000. Specific redemption usage will be published for each voucher where this number is different.
i. NOHUNG reserves the right to hold void, cancel, suspend, amend or withdraw any voucher or discount at any time without prior notice where it becomes necessary to do so.
j. NOHUNG shall not be responsible or liable to any customer for any loss arising out of the cancellation, suspension, rejection or withdrawal of any voucher or any failure or inability of a customer to use a voucher for any reason.
k. NOHUNG reserves the right to amend these Voucher Terms and any of the Specific Voucher Terms at any time without prior notice where it becomes necessary to do so.
l. Vouchers are non-exchangeable, non-transferable and no cash alternative shall be given or refunded.
m. Vouchers cannot be used in conjunction with any other voucher, promotion, discount or offer.
n. NOHUNG may reject or cancel a voucher if, in its absolute opinion, it believes that the voucher is being used in breach of these Voucher Terms and/or the Specific Voucher Terms.